Privacy Policy
Last updated: 17 mai 2026
1. Introduction
This Privacy Policy describes how EZBookingEZBooking collects, uses, and protects your personal information when you use our customer management application for VTC drivers and our associated services.
We attach paramount importance to the protection of your privacy. EZBooking is committed to processing your data in accordance with the General Data Protection Regulation (GDPR) and the transparency requirements of the Apple App Store.
2. Data Collected
We collect the following types of information to ensure the proper functioning of the service:
- Authentification :Authentication: Your mobile phone number (essential for secure connection via Firebase Auth SMS).
- Identité du chauffeur :Driver Identity: Last name, first name, email address.
- Informations professionnelles :Professional Information: Information about your company (Siret, head office address, VAT number), necessary for billing.
- Données de réservation :Booking Data: Information about your customers (name, phone number), pickup and drop-off locations, dates, times, and rates.
- Données de paiement :Payment Data: Information relating to financial transactions via our partner Stripe (credit card information is never stored on our own servers).
- Logs techniques :Technical Logs: IP address, device type, OS version, error logs (Crashlytics) for maintenance and service improvement.
3. Data Usage
Your data is used for the following purposes:
- Ensuring access to your account via SMS authentication.
- Managing your customer database and bookings.
- Generating PDF invoices in compliance with regulations.
- Processing payments via Stripe.
- Sending SMS confirmation notifications to your customers.
- Providing technical support and improving the user experience.
- Analyzing application performance and fixing bugs.
4. Third-Party Services Used
To provide our services, we use trusted providers:
- Firebase (Google) :Firebase (Google): Used for database hosting (Firestore), SMS authentication (Firebase Auth), and error reporting. Data is hosted in the European Union where location options allow.
- Stripe :Stripe: For payment management and security.
- Fournisseurs de SMS :SMS Providers: For sending booking confirmations and authentication codes.
- Scaleway :Scaleway: For hosting certain parts of our infrastructure, located in France/Europe.
5. GDPR Legal Basis
The processing of your data is based on the following legal grounds:
- Exécution du contrat :Performance of a contract: Processing is necessary to provide you with the service you have subscribed to.
- Obligation légale :Legal obligation: Particularly for the retention of invoices and accounting obligations.
- Intérêt légitime :Legitimate interest: For improving our services and securing the application.
6. Data Retention
We retain your personal data as long as your account is active or as necessary to provide you with the services. Accounting documents (invoices) are kept for a period of 10 years in accordance with French legal obligations.
7. Data Security
We implement rigorous technical and organizational security measures to protect your data against unauthorized access, modification, or deletion. Access to databases is strictly controlled and exchanges are encrypted via the SSL/TLS protocol.
8. Data Sharing
EZBooking does not sell, rent, or share your personal data with third parties for marketing purposes. Your data is only shared with the essential service providers mentioned in Section 4, solely for the performance of the service.
9. Your Rights
In accordance with GDPR, you have the following rights regarding your data:
- Droit d'accès :Right of access: Obtain a copy of your data.
- Droit de rectification :Right of rectification: Correct inaccurate information.
- Droit à l'effacement :Right to erasure: Request the deletion of your data (subject to legal retention obligations).
- Droit à la portabilité :Right to portability: Receive your data in a structured format.
To exercise these rights, you can contact us at the following address: contact@ez-booking.fr
10. Account Deletion
You can request the deletion of your account directly from the application settings or by sending an email to contact@ez-booking.fr. Once the request is validated, your personal data will be deleted from our active databases within 30 days, with the exception of data that must be legally retained.
12. Contact
For any questions relating to this policy or your personal data, you can contact our data protection officer by email: contact@ez-booking.fr.
13. Policy Modifications
We reserve the right to modify this Privacy Policy at any time. In case of a major modification, you will be informed by a notification within the application or by email.